Effective Date: 10/18/2024

SCA Pharma (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, SCAPharma.com (the “Site”), and when we process your data through our eCommerce platform, Postmark, Sage, Social Media, Google Analytics, HubSpot, and Salesforce. By using the Site, you agree to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please refrain from using the Site.

1. Information We Collect

We collect both personal and non-personal information as described below:

a. Personal Information
Personal information refers to data that identifies, relates to, or could reasonably be linked to an individual. This may include, but is not limited to:

  • Name
  • Email address
  • Phone number
  • Company name
  • Shipping/billing address
  • Payment information
  • IP address
  • Any other information you voluntarily provide (e.g., via forms or direct communication)

b. Non-Personal Information
Non-personal information includes data that does not directly identify you. This may include:

  • Browser type
  • Device type
  • Pages visited on our Site
  • Time spent on our Site
  • Referring URL

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To process orders, payments, and deliver products or services through our eCommerce platform.
  • To communicate with you regarding your orders, requests, or customer service issues.
  • To manage your data and interactions via HubSpot and Salesforce for CRM (Customer Relationship Management), marketing automation, and sales pipeline management.
  • To send you promotional emails, newsletters, or other marketing communications about our products, services, and events (with your consent where required by law).
  • To analyze and improve the Site’s functionality, user experience, and performance.
  • To comply with applicable legal obligations.

We process non-personal information to:

  • Analyze website traffic and usage patterns.
  • Enhance user experience and optimize our services.
  • Deliver targeted advertisements.

3. Legal Bases for Processing Personal Data (GDPR)

Under GDPR, we rely on the following legal bases to process your personal data:

  • Performance of a contract: Processing your personal data to fulfill our contractual obligations, such as delivering goods or services.
  • Consent: When you have given us explicit consent to process your data for specific purposes, such as receiving marketing communications.
  • Legitimate interests: When processing is necessary for our legitimate business interests, such as improving our services or maintaining site security, provided that these are not overridden by your rights and interests.
  • Compliance with legal obligations: Where processing is necessary to meet our legal obligations (e.g., accounting or tax regulations).

4. Your Rights (CCPA & GDPR)

Under CCPA, California residents have the following rights:

  • Right to know: You have the right to request what personal information we collect, use, disclose, and sell.
  • Right to delete: You can request that we delete your personal information, subject to certain exceptions.
  • Right to opt-out: You have the right to opt out of the sale of your personal information (we do not sell personal information).
  • Right to non-discrimination: You will not be discriminated against for exercising your privacy rights.

Under GDPR, individuals in the European Economic Area (EEA) have the following rights:

  • Right to access: You can request a copy of your personal data that we hold.
  • Right to rectification: You can request corrections to any inaccurate or incomplete personal data.
  • Right to erasure: You can request that we delete your personal data, subject to certain exceptions.
  • Right to restrict processing: You can ask us to limit the processing of your personal data under certain circumstances.
  • Right to data portability: You can request a copy of your data in a structured, commonly used format.
  • Right to object: You can object to the processing of your personal data based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at [Insert Contact Email]. We will respond to your request in accordance with applicable data protection laws.

5. How We Share Your Information

We do not sell or rent your personal information. However, we may share your personal information as follows:

  • Service Providers: We may share your data with third-party vendors who assist us with services such as payment processing, order fulfillment, customer relationship management (e.g., HubSpot, Salesforce), and marketing.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal data may be transferred as part of that transaction.
  • Legal Compliance: We may disclose your personal information if required to comply with legal obligations or to protect our rights or the rights of others.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our Site. Cookies are small data files stored on your browser. We use cookies to:

  • Store your preferences and enhance your browsing experience.
  • Analyze website traffic and user behavior to improve our services.
  • Deliver targeted advertising and marketing messages.

You can set your browser to refuse all or some cookies or to alert you when cookies are being used. However, some features of the Site may not function properly if cookies are disabled.

7. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers (GDPR)

If you are located in the European Economic Area (EEA), your personal information may be transferred to countries outside the EEA, including the United States. When we transfer data outside of the EEA, we ensure an adequate level of protection, such as using Standard Contractual Clauses or obtaining your consent.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period will vary depending on the nature of the data and the purposes for which it was collected.

10. Children’s Privacy

Our Site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal data from a child under 13, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We encourage you to review this policy regularly. Your continued use of the Site following the posting of changes signifies your acceptance of those changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights under applicable data protection laws, please contact us at:

SCA Pharma
Email: info@scapharma.com
Phone: 877-550-5059
Address: 1905 Kellett Rd, Little Rock, AR 72206